Summary of Resources – Consumer Education

Competitive Markets Forum – June 26, 2023
Topic: Customer Education and Awareness Campaigns

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Summary of Resources

Resources from REAL:

• State Shopping Guides
• Monthly Energy Market Summaries 

Examples from states commissions:

ENERGY CHOICE EXPLANATION

• Ohio PUC What is Energy Choice Ohio (Webpage)
• Ohio PUC Understanding Energy Choice (Video)
• Maryland PSC What is Energy Choice (Video)

ENERGY CHOICE AWARENESS

• Pennsylvania Example Utility Bill with Shopping Information (Screengrab)
• Pennsylvania PUC Customer Education Shopping Mailer (Mailer)
• Pennsylvania PUC #SaveinPA Campaign (Press Release, Graphics, Videos)
• Community Outreach Programs
  • Pennsylvania PUC Presentation to Sen. Langerholc’s constituents (Webinar/Video)
  • Ohio PUC Community Outreach Program |  Request a speaker form

HOW TO SHOP

• Shopping Guides
  • Ohio PUC Steps to Switching (Webpage)
  • Ohio PUC Making the Energy Choice (Short Video for Social)
  • Pennsylvania PUC How to Shop and Switch Electricity in PA (Webpage)
  • Connecticut PURA Tutorial: How to Compare Energy Rates (Video)
• Glossary of Terms
  • Pennsylvania PUC Glossary
  • Ohio PUC Glossary of Terms
  • Maryland PSC Glossary
• Frequently Asked Questions
  • Pennsylvania PUC Frequently Asked Questions
  • Ohio PUC Frequently Asked Questions
• Shopping Tips
  • Questions to Ask a Supplier
    • Delaware PSC Questions to Ask Suppliers
    • Pennsylvania PUC Questions to Ask Suppliers
    • Ohio PUC What to Ask Suppliers
  • In-Person Sales
    • Pennsylvania PUC #CheckforID campaign
    • Maryland PSC Energy Choice How to Handle a door-to-door sales pitch (Video)

UTILITY PRICE TO COMPARE

• Rate Change Alerts
  • Subscribe for Rate Change Alerts
    • PUC Ohio: Subscription form
    • Pennsylvania PUC: Rate Change Alerts form (bottom right of webpage)
  • Press Releases
    • Ohio PUC PUCO encourages consumers to explore energy choice options
    • Ohio PUC Compilation of Resources on Rate Changes
    • Pennsylvania PUC PUC Urges Consumers to Prepare for Rising Winter Energy Costs, Explore Conservation and Affordability Options as Utilities Adjust Supply Prices
    • Pennsylvania PUC PUC Alerts Consumers of June 1 Electric Price Changes; Urges Exploring Shopping & Conservation Options to #SaveinPA
    • Connecticut PURA PURA Announces Electric Rate Adjustments to Take Effect July 1
  • Historical Rate Information
    • Ohio PUC Historical Utility Price to Compare
    • Pennsylvania PUC Past, Current, Future Price to Compare Box (Webpage)